Extra checks for sensitive actions
Sign-in codes help protect your account. Sensitive actions require additional checks. Keep your codes private, including when speaking to support.
Your account and records
How Kredit protects you.
Kredit uses sign-in checks, staff permissions and transaction records to help protect your account. Report anything unexpected so it can be investigated.
- Your staff
- See only what they need
- Your sale
- Every change is recorded
- A problem
- Report it for review
How we keep it safe
Account and payment safeguards.
Payment accuracy
Amounts are recorded in kobo. Payment references and balance checks help prevent duplicate recognition and collection.
Restricted access
Staff access follows assigned roles. Private document links expire.
A traceable record
Important account and financial actions have a history, so a change can be investigated without guessing what happened.
Permission before bank collection
Bank collection requires customer authorisation and an eligible payment. A reported payment or dispute is handled according to its recorded status; a debit already submitted may still finish.
A clear way to get help
Use Help and complaints to report an account, sale or payment problem. Include the Kredit reference and what happened, but never send a password, one-time code or bank PIN.
Shared receipts hide your details.
A receipt you forward carries no full names, no bank details and no private notes. But a private invitation or document link is a different thing. Send those to one person only, the person they were meant for.
Check before retrying.
If a bank debit is slow, we do not just try again and hope. We go back and ask the bank what happened to the first one.
Tell us about a problem
Have you seen something wrong?
Tell us what happened. But never send your password, your one-time code, your recovery code or your bank details. Not to us, and not to anybody who says they are us.
Report a problem ↗